Symantec! Fantastec? Screwtastec!
You know, it doesn’t happen often, but today it did. Symantec went from Fantastec to Screwtastec (you know what I mean by that) within the space of a flash.
Indeed strong words to use, but sometimes that is required to express a point. Our expert and Microsoft MVP Corrine blogged in February about the good, the bad and the ugly regarding Symantec. This included the partnership with IAC/Ask. One partnership which appears to be infectious to many legit companies in the web today.
Today I sit here and to inform you about another twist in the Symantec saga.
Symantec Support says Winpatrol is a virus. Yes, you read that correctly.
Bits from Bill – “This week I was surprised to hear that a Symantec support rep actually told a customer that WinPatrol was a virus and during a remote assistance phone call they deleted WinPatrol from their system.”
And for all of that they charged the victim $99. To put it into context. WinPatrol PLUS costs less than that and the standard version is free. To add, WinPatrol is probably, if not already, the best utility to have on a computer to assist with many problems we face. We even have an un-official support forum for it. And we’re not the only one with such a forum.
I know we’re in a tough economic times and perhaps the partnership with companies is understandable to balance the books. What isn’t acceptable is insisting WinPatrol is a virus, removing it and then charging for a simple task that should not have been done in the first place.
How are support staff at Symantec regulated and chosen? Because providing support like this staff member did shows to be poor and reflects on the company overall.
Similar Articles:
According to Noah Edwardsen, Public Relations Specialist at Symantec, they have contacted Bill and reached out to the customer.
See the comments at Symantec Support Screws Up Again!.