Enigma Software Group Name Change?
I was bound to write about these guys again and in a sense I am glad I am! It appears that Enigma Software Group want to change name from Enigma Software Group Inc to City Loan Inc.
Pretty damn odd for a company like that to change into something different (or at least their name). What’s even more funny is this article by our friends at CertifiedBug.Org:
“Scan your entire computer to detect negative credit”.
PaperGhost also blogs about this here.
I have so many thoughts on this that I would just explode and keep on doing so. However due to commitments elsewhere and that fact each sentence I write is analyzed by Enigma’s lawyer’s, I’ll save this opinion of mine for a rainy day. However if you have one, tell us here!
Previous Articles About Enigma:
Thank you for your response (which has been posted in several ways on different sites).
I have other priorities to attend with so any reponse from myself will not be available in the short term.
I will be monitoring all the latest news about this as and when I can.
Andy
This company and it’s so called “software” are are a sham. My computer was recently inffected by a virus masquerading as antivirus software called antivirus2008. This virus wreaked havoc on my PC and my current anti-virus software (trend micro) which was out of date at the time was unable to remove it. After an exhaustive search on google I was repeated led to believe by several different sources to think this companys software called “spyhunter” was the only solution to the problem. Like an idiot I bought their B.S. program and tried to use it to remove antivirus2008. Not only did it fail to remove the virus, my CPU’s stability was even worse for the effort. I am happy to report that malwarebytes.org solution to antivirus was spot on and their removal software (WHICH WAS FREE) completely oblitereted the antivirus2008 virus. Ultimately, I updated my legitimate antivirus software AND TO MY SURPRISE, TREND MICRO DISCOVERED THAT BURIED IN THE SPYHUNTER PROGRAM’S CODE WERE SEVERAL EMBEDDED TROJANS. I now suspect that not only is this a front company for selling useless software, but that they are in fact the originators of the virus my PC was originally infected with (which, incidentally, wanted me to purchase the downloadable removal tool to the virus for the SAME price as the Spyhunter suite sells for). I highly reccomend not doing business with this company and if you have reporting them you whatever govermental body regulates their business practices in your state or country.
Mr. Mosley,
There is a fine line between freedom of speech and libel defamation, so I strongly recommend prudence on your part. Mr. Mosley, the false allegations you wrote about our company and core product in this open internet forum were completely baseless, irresponsible, and unconscionable. You have every right to say that you’re dissatisfied with our product and/or level of service. We do regret that we were not able to satisfy your needs. However, you are making serious false statements relating to our business practices and our product, SpyHunter.
On your first claim, you stated that Trend Micro discovered buried in the SpyHunter installation several embedded trojan files. Trend Micro is one of our respected competitors, and we are currently in good standing with them. Since you have made such a serious accusation about Trend Micro listing us, we had our engineers confirm your claim. Our findings show that we are not listed on Trend Micro as a virus, or as a program that embeds trojans. In fact, we are not listed at all. In addition, we are not listed on any of the other top competing commercial security software products. Thus, this statement in your comment is erroneous and a complete nonfact.
On your second claim, you state that we are the originators of Antivirus 2008. We have no connection, affiliation with Antivirus 2008, or any other rogue anti-spyware program maker. We are not in the business of creating trojans, malware, or rogue-anti-spyware programs, we are in the business of removing trojans, malware, and rogue anti-spyware programs. We do not embed any software with our installation, and you can confirm this very easily by using an installation monitoring utility and other tools to check if there is any bundled software on SpyHunter installer. You will find that there is none. Again, a nonfact and it is not based on any analytical study of our product.
As a mater of fact, Antivirus 2008 is a rogue anti-spyware program that we are actively tracking and removing its files and signatures. If SpyHunter did not remove Antivirus 2008 on your PC, it is because of the morphic nature of that immediate threat. We are constantly adding updates to our definitions to try to keep track of those changes. Mr. Mosley, your statement associating us with Antivirus 2008 is completely baseless. Our official policy is to track and remove Antivirus 2008 as long as they continue their current business practices.
Sir, were you aware of the fact that we have a service called the “Spyware Heldpesk”, which is included absolutely free with your SpyHunter subscription? Our Spyware Helpdesk technicians create custom fixes for any threats affecting your PC, even if SpyHunter is unable to remove the threats on your PC! Here is how it works: SpyHunter generates a diagnostic report (we refer to as “Support Log”), after it is reviewed by our support center, our technicians generate and transmit a custom fix which will completely remove the parasitic infection on your PC.
Mr. Mosley, rather than spend your time posting defamatory statements on the web, you could have contacted our Technical Support Team, which are available to you as a SpyHunter customer, and were capable of assisting you with your malware removal problems. According to our records, you never attempted to open a trouble ticket with our support group. In fact, many of our other customers were able to receive problem resolution from the very same threat which affected your PC, since they contacted our support center.
If you are dissatisfied with our product, we are prepared to issue you a full refund. Please send us an email with your order number, or the email address you have purchased SpyHunter, so we can issue you a full refund. If you do not provide us with your order number or an email address, we will not be able to locate your account on our database.
Once again, we are sorry that we could not satisfy your needs. Our policy and ultimate goal is to remove all the threats affecting our customer’s PC. Since you did not make an effort to contact our Technical Support Team, we have no way of knowing your situation. In order to help our customers, they have to open a “Customer Support Ticket” for us to be able to find a solution to the specific problem that is affecting their PCs.
Sincerely,
Alec Malaspina
VP, Technical Support
Enigma Software Group USA, LLC
Let’s remember that every individual that lives in a democratic country has a freedom of speech regardless if we argree or disagree.
I personally would have wanted an answer from a CEO on this matter and no lawyer text book phrases.
Andrew
http://www.securitycadets.com
I have a similar story that I have sent to Enigma as well: While trying to eradicate XP AntiVirus 2008, I found wiki-security.com. Aside from not having a search function (clue) it looks like pretty legitimate Wikipedia site. A large list of various malware and removal techniques is supplemented with links for a Free SpyHunter download. When I try to download it is blocked by our firewall’s AV filter and identified as Win32.JAKUZ, a known keylogger (Kaspersky).
Bonzo,
We do not bundle any software with Spyhunter downloads, can you send me proof of this claim?
Also, are you doing this in a clean PC or that PC is already infected?
Please be scientific….
Thanks,
ALVIN J. ESTEVEZ
President & Managing Member
ENIGMA SOFTWARE GROUP USA, LLC
I have a different challenge for Enigma.
Clobbered by ‘antivirus 2008′ all the recommendations that i could find pointed to ‘Spyhunter’.
Somewhat reluctantly but with a little hope I thought I had parted with 29.99 euros………………until I received a receipt for more than 70 euros taken from my account without my authority.
Needless to say I have no response from anyone at the Company. Next move is to initiate a wire fraud claim against the Company and its controllers through the Federal and State Governments. It did for Capone!
I have now reported these monkeys to my Bank and they (my Bank)are taking an unusually keen interest……………
Spy Hunter is a scam. I, too, am going to dispute the charge to my credit card for this bogus application. I should’ve done my homework. Any company that doesn’t have a phone number or physical address on its website should be avoided.
Their website looks good and it APPEARS that the software is designed to help, but it doesn’t. Now I see Ed Cox’s post above, so off to the bank I go to protect my money! Don’t trust Enigma!
this Alec Malaspina guy has some nerve,posting an intimitating and agrassive statement like that,
smells like SCAM!!
all i see here is enigma being just that an enigma , you use words like [Please be scientific…]yet you offer no such background to ur product ,you even accuse peopled of being obsessed with bring you down , i think its you that is obsessed ,, with your own lies and scams !!!!
I have found no bad feed back on netcom3 products only from your company are such things being said
it seem the game you accuse other companys of playing is the very game you are playing !!!
My bank is also checking this out after I cancelled my card that I had given them