Comments on: CyberDefender and it’s adverts!

By: Patti

Patti — Fri, 05 Mar 2010 14:42:51 +0000

This product is a SCAM.. I wish I had read the reviews on CNET before getting convinced I needed it. It’s true the FREE version is only a scan adn then it shows a “BAD” virus that needs to be removed. So I paid the $29.98 for the version that would remove it. I was told that I would receive an email with the code. I never did. I called customer service and was told, and I quote,” these are really bad viruses NO program will be able to remove it you will need to pay $129.98 for one of our techs to remove it.” I made the mistake of believing him and paid the money. I then allowed the tech to enter my computer and “FIX” the problem. HUH I watched as he/she downloaded free software (Malware bytes) to remove the BAD virus and then let is sit until it finished the scan removed the things it found, downloaded a FREE flusher, called me to say it was ready. I turned it on and to my SURPRISE it was worse. I called ,called and called until I finally talked to an OPERATOR who told me that she would escalate my concerns and her acounts manager would return my call in an hour. NO CALL. I finally,after three days, spoke with someone who assured me that I would receive my refund and I have yet to see even the initial $29.98 I was told was processed and refunded weeks ago. So my advice IT”S A SCAM STAY AWAY. as many people have said on CNET.

By: AndyAtHull

AndyAtHull — Thu, 26 Nov 2009 19:17:11 +0000

We are all entitled to our opinion and in an ideal world we would want to see every vendor having suitable ethics.

It has been some time since I tried this software. And in time I will revisit. However until then, my recommendation stands.

AndyAtHull

By: Bodug60

Bodug60 — Thu, 26 Nov 2009 06:14:14 +0000

It’s been about a year since I started using Cyberdefender and I like it; It’s better then other anti-virus software I’ve used.

Last year it blocked a really bad virus from attacking my computer. I was sure glad I had it loaded; that virus was a really bad one. When it scanned and found the virus, I bought the paid version. I wanted to fix my system, and it was I wanted the 2 GB online backup and the technical support.

The support has really came in handy on several occasions. When I had a problem with my printer, my husband told me to call their help desk. I didn’t really think they would be able to help me because it wasn’t a problem with their software, or that I would sit on hold forever, but they did help me and I wasn’t on hold for two days. I found them to be very helpful in addition to feeling very protected.

By: Josh

Josh — Mon, 09 Nov 2009 17:47:46 +0000

Let me tell everyone a story of what I had to clean up from Cyberdefender’s great service. A client calls me telling me that he tried them out and that he called their 1-800 number and talked with a rep, well to make a long story short they talked him into a remote session and “played around” well after a reboot my client was unable to connection to the net or any of his perif’s would read like printers and his blackberry. the Cyberdefender rep was still on the phone with him and just told him that his PC “just boke”. they bring me the computer and every last one of windows services was disabled, every last one. now tell me what kind of service is that, his computer was working before the remote session then after they tell him it just broke? Give me a break Cyberdefender, oh and did i mention that their software was the only thing left up and running after their “remote service”! Users beware!!!!

By: RonB

RonB — Sun, 16 Aug 2009 18:57:29 +0000

I completely disapprove of the way the free version of cyberdefender sticks itself onto your computer. (1) it put a full-time system tray icon in without telling/asking me, (2) the right-click “exit” function on the system tray icon does not exit the program, it merely causes two ads to pop up, and (3) when you try to uninstall it, it first sends to you their website, then won’t uninstall at all unless you exit the program (which, as per #2 above) can’t be done in the normal way. I had to go to task manager/processes, find the process, and then click end process to finally get this malware off of my computer. My advice: DO NOT download Cyberdefender. In fact, I’m going to register a complaint with the BBB first thing Monday morning.

By: ke

ke — Tue, 07 Apr 2009 13:02:49 +0000

I didn’t even get as far as paying for it. I downloaded the free version and it just jammed everything up, forcing its way into everything I did. I was to the point where I’d have paid for a program to defend me against Cyberdefender.

The only marketer I’ve ever encountered as aggressive as Cyberdefender was a whore in Detroit.

By: mrsparks07

mrsparks07 — Wed, 25 Mar 2009 00:24:21 +0000

We purchased CD in December after getting a nasty virus, which required us to replace our hard drive & memory chips. CD does NOT catch viruses. The only thing it ever alerts to is Cookies.

By: jakuka1

jakuka1 — Tue, 03 Feb 2009 04:07:09 +0000

Now, I thought this was a little strange, cuz I installed Cyberdefender Free about 4 months ago. Yes, it had some adverts, like several other ‘free’ versions, but most were pushing to upgrade to the paid version.

The free version is really a scanner, but it does remove spyware and trojans – which is what I was using it for. About 2 months ago, I got hit with the Virtumondo virus which is quite wicked. Cyberdefender caught it, but I had to pay to upgrade and remove it – no problem since I am willing to buy software that works (other anti-virus programs do this as well).

The paid version that I got did not have any ads in it!!

I think that maybe Cyberdefender may have had ads 2 years ago when you looked at it, but as of now it does not have ads. Especially like what is in the Youtube video.

In the 2 months that I have been using the paid version of CD, I have been happy with it.

By: AndyAtHull

AndyAtHull — Tue, 06 Jan 2009 18:00:10 +0000

Hi pat corona,

You are best asking this in our forum. You won’t get a response from CyberDefender.

It could be possible its under something totally different. Our helpers can guide you with this in removing this program.

Andy

By: pat corona

pat corona — Mon, 05 Jan 2009 00:05:41 +0000

I downloaded your “FREE” virus protection and found it is anything but “FREE”.

I want to remove the initial download which I have not activated but it does not show in my “Remove Program” list. What name is it placed under?

By: Andrey

Andrey — Wed, 10 Dec 2008 16:06:35 +0000

CyberDefender is overly opportunistic here. If it’s legal, it doesn’t mean it’s best.

Too many fraudulent anti-spyware programs out there for us to trust anyone that is borderline.

By: milligansghost

milligansghost — Fri, 11 May 2007 17:04:31 +0000

Sorry CyberDefender But as long as you continue to Package adds with Paid for software people will continue to think you are Scamming them,
If you remove the Adds from the Pay to use version that would be the best idea

By: Steven

Steven — Fri, 11 May 2007 01:36:16 +0000

@CyberDefender (guessing this is Alan?)

You’ve kinda missed the point here.

Your PAID version is supposed to come WITHOUT adverts. Clearly this is not the case as the video shows, and the previous report shows.

By including adverts in the paid version, you are mis-representing the point of paying, and effectively, scamming your users.

By: JeanInMontana

JeanInMontana — Thu, 10 May 2007 22:33:16 +0000

Quote:Actually the best example I can think of for you is like with financial software for example (Intuit or Money).

Those companies will also have links to: order checks, link with your bank, sign up for saving accounts or broker partnershhips all options above what you initially pay for but with links enabling you the opportunity to connect within the software. However you still get what you pay for which is great software that manages your money.

The above mentioned program “Money” as in Microsoft Money? That is the only financial program I am aware of with that name and I’m reasonably sure MS has a copyright on the name “Money” when it’s used in connection with financial software.

NO Alan there are NO advertisements in Money.

Your clear distinction between adsupported and adware exists in your mind only. For the rest of us they are one and the same. Ads are ads a rose is a rose….get it?

You stated at CastleCops that only your free version had ads.

The version reviewed and now hosted on YouTube is the paid version you claim has no advertising. It clearly contains ads. How are ads to Credit Management remotely related to upgrading your product?

How is a P2P style updating system going to keep my financial information secure? Those of us in the security community warn against any P2P activity because of the dangers.

Yet you use this sort of system to “cut costs”. How will this be beneficial to me? No thanks I don’t want to be sharing files with the script kiddie down the block or the malware infested machines out there.

By: Sammi_Babe

Sammi_Babe — Thu, 10 May 2007 21:05:57 +0000

In Reply To CyberDefender:

Quote:

‘You may however even get a better deal on those options if the company negotiated one for you.’

Are you implying that this is what YOU are doing? If so, I ask again, are you making a profit from your ‘negotiations’? And if that is the case, why do you feel the need to make MORE money from your paid customers?

If you were making no profit from those negotiations, would you still (I use the term loosely) ‘advertise’ the product you think would benefit you customer the best?

Have you checked ALL these companies PERSONALLY to make sure they are not any sort of ‘threat’ to those customers? Or even if they themselves do not advertise any thing ‘nasty’ after they have been purchased?

Customers have purchased your software in Good Faith, I am sure they would think you would take that as a great honour, and would NOT deliberately, or even accidentally, expose them to any malicious advertising.

Maybe having the adverts on your main website would be better practice? Then you could dispel them from your software as I am sure they would get more ‘hits’ on a mainstream website than a piece of software that not every visitor will purchase. After all, they must have an interest in the kind of things you are advertising or they would not be on your website in the first place!

PS. On a side note, there ARE bank accounts that tempt you with the offer of free money for opening an account here in the UK!